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Roosik&Co Guarantee

ROOSIK&CO GUARANTEE

Hello! All our jewelry pieces are guaranteed for life! If you have any doubts you can read the information below or contact us (+34) 972 29 47 85 | shop@roosik.com

Pursuant to Law 23/2003 of 10 July on Warranties for the Sale of Consumer Goods, the manufacturer or brand of the product acquired must respond to clients when there is any disagreement due to production defects existing at the time of delivery and observed during the next 2 years.

The period of time for clients to provide notification of any incident caused by production defects is 2 months as from the time they become aware of this incident.

Should the manufacturer of the product acquired check and confirm the existence of a production defect, the article will be repaired or replaced. Clients may have a choice when this is technically possible and notification has been provided within the established periods of time.

Defects will not be accepted as production defects in the following cases:

  • General damage caused by undue or abnormal use of the product.
  • Knocks and scratches caused by normal use of the product.
  • Loosening or breakage of gems or other applied elements.
  • Stains or changes in shine in metals, gems or other elements caused by external chemical agents.
  • Allergies.

Specific cases for timepieces that are excluded from the warranty:

  • Duration of the battery
  • Normal wear and tear.
  • Damage caused by undue use of the product or its lack of maintenance.

Any warranty will be cancelled should the product be manipulated by personnel not authorised to do so by the manufacturer.

Any other claim is excluded except for the rights of the buyer regarding the manufacturer according to the legislation in force.

certificat Roosik & Co Joieria de disseny

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